Troubleshoot audio or video problems with uploads on YouTube

If you lot're having problems with the sound or video of your upload, try these troubleshooting steps to solve the consequence.

Audio bug

Audio and video are out of sync

Make sure the durations of your sound and video tracks are the same. If your audio track is shorter or longer than your video, your audio and video may non sync correctly.

To edit your sound and video tracks, utilize a video editing software earlier uploading your content to YouTube.

Audio plays on a computerbut not on a mobile device

If your video'southward sound is playing correctly on a computer but not on a mobile device, your sound may have poor mono compatibility.

Videos often accept stereo sound, which contains audio for left and right speakers (like headphones). Most mobile devices only take 1 speaker. When your mobile device plays stereo sound, it has to convert it to mono (single speaker) audio before your video plays.

If the audio in your video has poor "mono compatibility", the mono conversion process can reduce the audio quality or mute the sound. This problem often happens when several sound recordings are used into one video.

Make sure your audio is "in phase."

Other audio or video problems

Editing your video'southward settings can solve mutual audio and video problems. To review and change your video'south settings:

Open the video in a video editing program

To open your raw video, use a video editing plan on a calculator. If yous recorded your video on a mobile device, y'all tin can open the video using a mobile editing app.

Verify video settings

In your video editor, double bank check that your video settings match our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Rate: 24, 25, 30, 48, 50, 60 FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are also acceptable.
  • Information Rate: Automated
  • Central Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Save and consign

Once the video has the recommended settings, re-upload the video on YouTube.

Video bug

New video can't be played in higher qualities (4K, 1080p)

When you upload a video, it volition initially be processed in a low quality. This process helps yous complete the upload catamenia faster. Higher qualities, such as 4K or 1080p, can take more time to process. While this processing happens, your video may seem to exist missing higher qualities for several hours.

If you'd like new uploads to be bachelor in all qualities, try uploading your video as unlisted first. You can later make your video public in one case all qualities are available. Learn more than nigh video quality for new uploads.

Note:College qualities like 4K may non be available on specific devices or browsers because of platform limitations.

Colors aren't displaying correctly

If colors aren't showing correctly, make certain your video's transfer characteristics, colour primaries, and colour matrix coefficient metadata match how the video was mastered.

  • Non-HDR videos: Utilise BT.709
  • HDR videos: Larn more

If colors still aren't rendering correctly, information technology may be due to your browser or device. To isolate the problem, test your original video andyour YouTube upload on other browsers.

Other audio or video issues

Editing your video's settings can solve common sound and video issues. To review and modify your video's settings:

Open the video in a video editing program

To open up your raw video, utilize a video editing program on a figurer. If you recorded your video on a mobile device, you can open up the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings match our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Rate: 24, 25, 30, 48, 50, 60 FPS rates are preferred. Other less-mutual frame rates similar 23.98, 29.97, and 59.94 are also acceptable.
  • Information Rate: Automatic
  • Key Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Save and consign

Once the video has the recommended settings, re-upload the video on YouTube.

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